THRIVEST PTY LTD

CREDIT GUIDE

Thrivest Pty Ltd
ACN 641 480 515
Australian Credit Licence 571337
Phone: 040 299 1313
Email: parminder@thrivest.com.au

About this Credit Guide

This Credit Guide is provided by Thrivest Pty Ltd in accordance with the National Consumer Credit Protection Act 2009 (Cth).

It explains:

  • who we are and our role as a licensed credit provider

  • the types of credit we provide

  • how we assess loan applications

  • your rights under consumer credit laws

  • how to make a complaint

  • how to seek financial hardship assistance

Our Role

Thrivest Pty Ltd is a licensed credit provider.

We:

  • provide loans directly to customers

  • assess and approve applications

  • issue loan contracts

  • manage and service loans

We do not act as a broker or intermediary and we do not arrange loans with other lenders.

Types of Credit We Provide

We provide unsecured consumer loans, subject to eligibility and assessment.

Loan amounts, fees, charges, interest rates and repayment terms will be disclosed in your loan documents, which may include:

  • Credit Schedule

  • Loan Agreement

  • Offer to Borrow

  • Direct Debit Authority (where applicable)

Responsible Lending Obligations

We comply with responsible lending obligations under the National Consumer Credit Protection Act 2009 (Cth).

We will not provide credit where we assess the loan to be unsuitable for you.

A loan may be unsuitable if:

  • you are unlikely to meet repayments when due

  • you could only meet repayments with substantial hardship

  • the loan does not meet your requirements or objectives

Our Assessment Process

Before providing credit, we may:

Make reasonable inquiries about:

  • your income and employment

  • expenses and liabilities

  • financial position

  • requirements and objectives

Verify information provided by you, including through:

  • bank statements

  • payslips

  • identification documents

  • account transaction information (where authorised)

Obtain credit-related information

We may obtain credit reports or credit-related information from credit reporting bodies such as:

Experian Australia Credit Services Pty Ltd

Website: www.experian.com.au

Use systems and service providers

We may use secure third-party systems to assist with loan assessment and administration, including:

BizCore

and payment or direct debit providers.

Requesting Information About Our Assessment

Where required by law, you may request a copy of our assessment or other information relating to our decision.

Requests may usually be made before entering into the contract or for a period after the contract is entered into, subject to applicable law.

We do not charge a fee for such requests where the law requires us to provide this information.

Please contact us using the details at the end of this guide.

Fees, Charges and Interest

Your loan may include fees, charges and interest as disclosed in your loan documents.

Depending on the product, this may include:

  • interest charges

  • establishment fees

  • late payment or default fees (where permitted by law)

  • direct debit dishonour or processing fees charged by third parties

Full details will be provided before you enter into the contract.

Repayments

Repayments are generally made by direct debit from your nominated bank account unless otherwise agreed.

You are responsible for ensuring sufficient cleared funds are available on the due date.

Financial Hardship Assistance

If you experience financial difficulty and may be unable to meet your repayments, please contact Thrivest Pty Ltd as soon as possible.

You may request assistance such as:

  • temporary reduced repayments

  • payment date changes

  • short-term repayment pause

  • loan term adjustments

  • other arrangements we agree are appropriate

We will consider hardship requests in accordance with applicable law.

Email: hardship@thrivest.com.au
Phone: 0480 243 275

Complaints and Dispute Resolution

We are committed to resolving complaints fairly and efficiently.

Step 1 – Contact Us

Phone: 0480 243 275
Email: disputeresolution@thrivest.com.au

We will acknowledge your complaint promptly and seek to resolve it as quickly as possible.

Step 2 – Internal Dispute Resolution

If your complaint is not resolved immediately, it will be managed through our Internal Dispute Resolution process.

We will respond within the timeframes required by law.

Step 3 – External Dispute Resolution

If you are not satisfied with our response, you may contact:

Australian Financial Complaints Authority

Phone: 1800 931 678
Website: www.afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001

AFCA is a free and independent external dispute resolution service.

Privacy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, hold and disclose personal information and credit-related information.

Please refer to the Privacy Policy available on our website.

Contact Details

Thrivest Pty Ltd
ACN 641 480 515
Australian Credit Licence 571337

Phone: 0402 991 313
Email: parminder@thrivest.com.au
Address: 17 Austin Street, Fairfield VIC 3078